{"id":11,"date":"2026-07-27T11:26:33","date_gmt":"2026-07-27T04:26:33","guid":{"rendered":"https:\/\/testnguyen.s2-tastewp.com\/?page_id=11"},"modified":"2026-07-27T16:17:45","modified_gmt":"2026-07-27T09:17:45","slug":"chinh-sach-khieu-nai","status":"publish","type":"page","link":"https:\/\/hehenguyen.s2-tastewp.com\/en\/chinh-sach-khieu-nai\/","title":{"rendered":"Complaint Policy"},"content":{"rendered":"

Complaint Handling Process<\/strong><\/h2>\n\n\n\n
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Step 1: Receiving the Complaint<\/strong><\/em><\/h3>\n\n\n\n
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All customer complaints related to the use of products and services will be received by the company through the following channels: customer support\/service hotline, written documents, email, etc.<\/p>\n\n\n\n

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Step 2: Analyzing the Complaint<\/strong><\/em><\/h3>\n\n\n\n
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    \u2013 For complaints received directly or by phone that have sufficient information and can be resolved immediately, the customer service department will respond to the customer as requested.<\/p>\n\n\n\n

    \u2013 For complaints lacking sufficient information or that cannot be resolved immediately, the customer will be notified and further information will be requested for discussion and further action.<\/p>\n\n\n\n

\u00a0 \u00a0 \u2013 The customer list and related information will be checked, relevant departments will be coordinated to investigate the cause and follow up, and the customer will be contacted to gather more complaint information for collaborative resolution.<\/p>\n\n\n\n

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Step 3: Identifying the Cause and Resolving the Complaint<\/strong><\/em><\/h3>\n\n\n\n
<\/div>\n\n\n\n

    \u2013 The complaint resolution department, in coordination with other relevant departments, identifies the cause of the complaint.<\/p>\n\n\n\n

    \u2013 Proposes a solution to the superior.<\/p>\n\n\n\n

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Step 4: Responding to and Resolving the Customer Complaint<\/strong><\/em><\/h3>\n\n\n\n
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    \u2013 Responds directly, via email, and through customer support channels.<\/p>\n\n\n\n

    \u2013 Provides a written response to the complainant regarding the outcome of the complaint resolution. If the complaint is resolved immediately upon the user's direct complaint and mutual agreement is reached, the responsible department does not need to issue a complaint receipt, but must create a record of the resolution and file it.<\/p>\n\n\n\n

    \u2013 Sends relevant departments to address the issue that caused the complaint.<\/p>\n\n\n\n

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Step 5: Concluding the Complaint<\/strong><\/em><\/h3>\n\n\n\n
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Records information, summarizes, and draws lessons learned.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i B\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i T\u1ea5t c\u1ea3 m\u1ecdi khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 s\u1ebd \u0111\u01b0\u1ee3c c\u00f4ng ty ti\u1ebfp nh\u1eadn th\u00f4ng qua c\u00e1c k\u00eanh: s\u1ed1 \u0111i\u1ec7n tho\u1ea1i h\u1ed7 tr\u1ee3\/ ch\u0103m s\u00f3 kh\u00e1ch h\u00e0ng, v\u0103n b\u1ea3n, email, \u2026 B\u01b0\u1edbc 2: […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hehenguyen.s2-tastewp.com\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hehenguyen.s2-tastewp.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hehenguyen.s2-tastewp.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hehenguyen.s2-tastewp.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hehenguyen.s2-tastewp.com\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/hehenguyen.s2-tastewp.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":880,"href":"https:\/\/hehenguyen.s2-tastewp.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/880"}],"wp:attachment":[{"href":"https:\/\/hehenguyen.s2-tastewp.com\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}