Customer Information Security

a. Purpose and Scope of Collection

In some cases, our company needs customers to provide information about the company, full name, contact person, phone number, and email address. This information is provided so that we can contact and support customers. In case of detecting unauthorized use of customer information on the website, please notify us promptly so that we can take appropriate action.

b. Scope of Information Use

The company uses the information provided by customers to:

– Send notifications about information exchange activities between customers and the company

– Contact and resolve issues with customers in special cases

– Not use customers' personal information for purposes other than confirmation and contact related to transactions with the website

– In case of legal requirements: The company is responsible for cooperating and providing customer personal information when requested by judicial authorities including: the Procuratorate, courts, and police investigation agencies related to any illegal activities of the customer. Furthermore, no one has the right to infringe upon the customer's personal information.

c. Information Retention Period

Customer personal data will be stored until a request for deletion is received. In all other cases, personal information will be kept secure on our servers.

d. Address for Collecting and Managing Personal Information

e. Means and tools for accessing and editing your personal data

Customers have the right to update, modify, or delete their personal information by requesting our company to do so.

f. Commitment to customer information security

– Customer personal information on the website is guaranteed to be kept absolutely confidential according to the website's personal information protection policy. The collection and use of each customer's information is only carried out with the customer's consent, except in cases where the law stipulates otherwise.

– We will not use, transfer, provide, or disclose customer personal information to any third party without the customer's permission and consent.

– In the event that the server storing customer personal data is attacked by hackers resulting in the loss of customer personal data, we will be responsible for notifying the relevant authorities for timely investigation and handling, and informing the affected customers.